Return or Exchanges

If you are not satisfied with the product you ordered because the product was received damaged, we are pleased to offer a return and exchange policy *; as long as you purchased the product from our web store (

  • All items purchased are NON-REFUNDABLE and can only be exchanged within 3 days of receipt (based on product sent in the shipping service system). 
  • Returns and Exchanges only valid if product was damaged upon the time received or a faulty product by default. 
  • All items must be complete (boxes, warranty cards, manuals, product tags) and have never been used. 
  • Items can only be exchanged item(s) of the same or greater value. Additional payment must be made for the difference.
  • Please send us email to, to get a RETURN & EXCHANGE FORM. 

(subject: request RETURN & EXCHANGE FORM)

  • Defective items can be exchanged, subject to the other condition listed above and Luminox Indonesia may conduct an investigation prior to the approval or decline of an exchange.
  • If there is on condition that can not be fullfilled, then we have the right to refuse replacement of the product. 
  • PT GA Lumindo have a right to determine the final decision of returns and exchanges.

Please send the product(s) along with Return & Exchange form:

Luminox Indonesia 

PT. G.A Lumindo

Jl. Empu Sendok No.34, Jakarta 12110 – Indonesia.

Phone : +6221-5292 1651

Please note, any shipping cost incurred by returning the product(s) to us will not be refunded.If you need advice before returning the product(s), please contact us at +6221-5292 1651 or
Customer Support is available from Monday to Friday : 09.00AM to 05.00PM.
Closed on Saturday, Sunday and Public Holidays.