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If you are not satisfied with the product you ordered because the product was received damaged, we are pleased to offer a return and exchange policy *; as long as you purchased the product from our web store (

  • All items purchased are NON-REFUNDABLE and can only be exchanged within 3 days of receipt (based on product sent in the shipping service system). 
  • Returns and Exchanges only valid if product was damaged upon the time received or a faulty product by default. 
  • All items must be complete (boxes, warranty cards, manuals, product tags) and have never been used. 
  • Items can only be exchanged item(s) of the same or greater value. Additional payment must be made for the difference.
  • Please send us email to, to get a RETURN & EXCHANGE FORM. 

(subject: request RETURN & EXCHANGE FORM)

  • Defective items can be exchanged, subject to the other condition listed above and Luminox Indonesia may conduct an investigation prior to the approval or decline of an exchange.
  • If there is on condition that can not be fullfilled, then we have the right to refuse replacement of the product. 
  • PT GA Lumindo have a right to determine the final decision of returns and exchanges.

Please send the product(s) along with Return & Exchange form:

Luminox Indonesia 

PT. G.A Lumindo

Komp. Dbest Fatmawati Jl. RS. Fatmawati Raya No.15 Blok G 30, South Gandaria, Cilandak, South Jakarta City, Jakarta 12410

Phone : (021) 27812329

Please note, any shipping cost incurred by returning the product(s) to us will not be refunded. If you need advice before returning the product(s), please contact us at (021) 27812329 or
Customer Support is available from Monday to Friday : 09.00AM to 05.00PM.
Closed on Saturday, Sunday and Public Holidays.